Holland & Barrett wins Retail Week’s Best New Store Award
Friday 20 March 2026
The award for the Cardiff Experience Store reflects the company’s work to reimagine its stores as more engaging, accessible and inspiring spaces, carefully designed to support customers on their health and wellness journeys.
Delivering measurable impact for customers and communities, including higher customer spend, increased footfall and strong engagement from younger audiences
Expanding access to preventative health and wellness services, from in-store health checks and blood testing to personalised wellbeing insights through partnerships such as Randox
Creating community-led wellbeing spaces, with initiatives including yoga, Pilates and events tackling topics like mental health and menopause
Investing in more sustainable stores, including the Cardiff experience store, built using 100% recyclable mild steel, FSC-certified wood and energy-efficient LED lighting to reduce environmental impact
Holland & Barrett’s evolving store concept focuses on creating a more modern retail experience, helping customers discover products, access expertise and feel supported in-store.
The Retail Week judges commented: ““This retailer has set a new standard for modern retail with a bold immersive store that’s driven outstanding results and captured a new generation of shoppers.”
Anthony Houghton, Group CEO, Holland & Barrett, said:
“I’m really proud of our colleagues - this award reflects the progress we’ve made in evolving our stores and the momentum we’re building as we continue to improve the experience for our customers.”
The business was also shortlisted for:
The AlixPartners Best Retailer over £250m Award
The Responsible Retailer Award
The Retail Week Awards celebrate innovation and excellence across the sector, with winners recognised for delivering standout customer experiences.