15th January 2024
Holland & Barrett has announced a proposal for a new three-year agreement with THG Ingenuity for its e-commerce fulfilment capabilities. The partnership will enable Holland & Barrett to continue to rapidly scale its online business while its Burton Distribution Centre undergoes a major multi-million-pound redevelopment.
This redevelopment will see Holland & Barrett investing to build a new state of the art fulfilment system. Holland & Barrett’s Retail and Wholesale fulfilment operations will continue in Burton while the redevelopment work takes place, while its e-commerce fulfilment operation will move to THG Ingenuity.
Anthony Houghton, Chief Operating Officer, Holland & Barrett said, “Holland & Barrett’s goal is to be the trusted health and wellness partner for over 100 million people globally by 2026 and our fulfilment operations in Burton are crucial in making sure our stores can serve customers across the country and deliver products around the world.
We’re growing as a business, with digital sales making a significant volume of our total sales and our current operations are already at 95% capacity. We need to invest now in a new digital outbound system to meet the future demands of our customers. Our proposed three -year partnership with THG Ingenuity will mean we can continue to grow at pace with a partner who are industry experts in D2C fulfilment, while we invest in transforming our supply chain capabilities”.
Holland & Barrett will be working to minimise any redundancies, with colleagues able to transfer to our proposed partner and seek redeployment to other roles within its Burton Distribution Centre wherever possible.
Anthony Houghton continues: “This isn’t a decision we’ve taken lightly, and as we invest in our Burton site to make it fit for the future, we need to minimise the disruption to our customer deliveries as we rebuild this part of the Distribution Centre. We are currently in consultation with some of our colleagues who could be impacted, and our priority is to support them through this process.”